Frequently Asked Questions / FAQ / Sevilla

Consult my account

My account

Quick link for subscription

Long Term Subscription now!

Practical Subscription

Parking Stations

Frequently Asked Questions

Frequently Asked Questions

Is it possible to change the bank card details for the withholding deposit?

You must contact us by phone at (+34) 902 01 10 32 or send us an email from the Sevici web site, www.sevici.es, providing your subscription and identity card numbers, email address and the new bank card details that you wish to provide.

How much time do I need to wait after I send in the request for subscription?

Once we receive your completed application form, we will only need between 15 to 20 days to process your data and send you your card.

I lost my card. Could you please send me a copy?

You must contact us by phone at (+34) 902 01 10 32 or send us an email from the Sevici web site, www.sevici.es. Remember that we need you to provide your subscription and identity card numbers and both your home and email addresses.

The screen says that my account has expired and my card is blocked. What should I do?

You must contact us by phone at (+34) 902 01 10 32. Your bank card might have expired.

The screen says that I already have a bike rented so my card is blocked. What should I do?

You must contact us by phone at (+34) 902 01 10 32 or send us an email from the Sevici web site, www.sevici.es. We need you to provide the Station number where you returned your bike and, if possible, the Bike Post number and the bike number.

What should I do if I forget my pin code? (Short Term Subscription)

You must contact us by phone at (+34) 902 01 10 32 or send us an email from the Sevici web site, www.sevici.es. We need you to provide your subscription number, Parking Station number and date and time when you purchased your subscription.

What should I do in case I forget my pin code? (Long Term Subscription)

You must contact us by phone at (+34) 902 01 10 32 or send us an e-mail from Sevici web site, www.sevici.es. For security reasons you will need to provide your subscription and identity card numbers and your email address (the one you wrote down in your application form) in order to confirm your personal information.

< < < 1 2

If you feel like going shopping, enjoying some culture, meeting a friend or need to arrive to an appointment on time, you can now move around Seville with complete freedom and keep up to date with the current scene of your city on www.sevilla.org

Seville, Spain 30/07/2010

Fri	Sat	Sun

23°	36°	38°